How We Handle Your Wallet Data
Our Privacy Policy explains which details are needed to create and maintain your account, including your phone number, verification result, device signals and transaction references. When you select DANA, OVO, GoPay or QRIS, we use payment status and receipt details to match activity with your account
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rather than storing wallet credentials unnecessarily. Bank transfer and virtual account references may also be checked against BCA, BRI, Mandiri or BNI instructions. We use these records to confirm deposits, investigate a stalled status and process account requests. Access depends on local law, and we may
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need extra checks before changing account data or handling a withdrawal request. We do not ask you to send wallet passwords through support.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.